Customer Service

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  • What personal information do you collect?

    We collect personal information such as your name, contact details, shipping address, email address, and payment information when you place an order or register on our website.

  • How do you use my personal information?

    Your information is used only to process and fulfill orders, communicate with you about your order or inquiries, and improve our services. We do not sell or share your personal data with third parties for marketing purposes.

  • How is my data protected?

    We implement industry-standard security measures, including encryption and secure servers, to protect your personal data from unauthorized access, disclosure, or misuse.

  • Do you use cookies or tracking technologies?

    Yes, we use cookies to enhance user experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

  • Can I access or update my personal information?

    You have the right to access, update, or request deletion of your personal information by contacting our support team at [your support email].

  • How long do you retain my data?

    We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. When your data is no longer needed, it is securely deleted or anonymized.

  • Do third-party services access my data?

    We may use trusted third-party services (such as payment processors and logistics partners) to assist in delivering our services. These partners are required to handle your data securely and only for the relevant transaction purposes.

  • Is my information transferred internationally?

    In some cases, your information may be processed or stored outside your country of residence. We ensure adequate protection and compliance with applicable data protection laws for all such transfers.

  • What is your policy regarding children’s privacy?

    Our services are not intended for children under 18. We do not knowingly collect or process personal information from minors. If we become aware that a minor’s data has been collected, it will be promptly deleted.

  • How do I give consent for my data?

    By using our website and providing your personal information, you consent to the collection, use, and storage of your data as described in this policy.

  • Will you update the privacy policy?

    Yes, we may update this policy periodically to comply with legal requirements or improve our practices. Changes will be posted on this page with an updated effective date.

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